Troubleshooting & Error Messages
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      1. Loupedeck User Support
      2. F.A.Q. & Support
      3. Troubleshooting & Error Messages

      I am using macOS, and some of the buttons and dials on my Loupedeck console are not responding. How can I fix this?

      Problem

      If you’re using macOS and some buttons (for example the arrow keys) and dials on your Loupedeck console aren’t responding when pressed or rotated, here are a few steps that might fix the issue.

      Solution

        1. Open System Settings
        2. Select Privacy & Security
        3. Select Accessibility 
        4. Find Logi Plugin Service and check the box and apply!

        IMPORTANT! If the box is already checked, remove Loupedeck by clicking on - button and then add it again with + button.

        Some macOS versions require that you add Logi Plugin Service in the Automation settings (System Settings -> Privacy & Security -> Automation). Check to make sure that the System Event box is checked under Installer.