I am using macOS, and some of the buttons and dials on my Loupedeck console are not responding. How can I fix this?

Problem

If you’re using macOS and some buttons (for example the arrow keys) and dials on your Loupedeck console aren’t responding when pressed or rotated, here are a few steps that might fix the issue.

Solution

  1. Open System Preferences
  2. Select Security & Privacy
  3. Select Privacy
  4. Go to Accessibility
  5. Find Loupedeck and check the box and apply!




IMPORTANT! If the box is already checked, remove Loupedeck by clicking on - button and then add it again with + button.

Some macOS versions require that you add Loupedeck in the Automation settings (System preferences -> Security & Privacy -> Privacy -> Automation). Check to make sure that the System Event box is checked under Installer.