FAQ
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      1. Loupedeck User Support
      2. Troubleshooting
      3. FAQ

      I am using macOS, and some of the buttons and dials on my Loupedeck console are not responding. How can I fix this?

      Problem

      If you’re using macOS and some buttons (for example the arrow keys) and dials on your Loupedeck console aren’t responding when pressed or rotated, here are a few steps that might fix the issue.

      Solution

      1. Open System Preferences
      2. Select Security & Privacy
      3. Select Privacy
      4. Go to Accessibility
      5. Find Loupedeck and check the box and apply!




      IMPORTANT! If the box is already checked, remove Loupedeck by clicking on - button and then add it again with + button.

      Some macOS versions require that you add Loupedeck in the Automation settings (System preferences -> Security & Privacy -> Privacy -> Automation). Check to make sure that the System Event box is checked under Installer.