- Loupedeck User Support
- F.A.Q. & Support
- Troubleshooting & Error Messages
I am using macOS, and some of the buttons and dials on my Loupedeck console are not responding. How can I fix this?
Problem
If you’re using macOS and some buttons (for example the arrow keys) and dials on your Loupedeck console aren’t responding when pressed or rotated, here are a few steps that might fix the issue.
Solution
- Open System Settings
- Select Privacy & Security
- Select Accessibility
- Find Logi Plugin Service and check the box and apply!
IMPORTANT! If the box is already checked, remove Loupedeck by clicking on - button and then add it again with + button.
Some macOS versions require that you add Logi Plugin Service in the Automation settings (System Settings -> Privacy & Security -> Automation). Check to make sure that the System Event box is checked under Installer.