I am using macOS, and some of the buttons and dials on my Loupedeck console are not responding. How can I fix this?


If you’re using macOS and some buttons (for example the arrow keys) and dials on your Loupedeck console aren’t responding when pressed or rotated, here are a few steps that might fix the issue.


    1. Open System Settings
    2. Select Privacy & Security
    3. Select Accessibility 
    4. Find Loupedeck and check the box and apply!

    IMPORTANT! If the box is already checked, remove Loupedeck by clicking on - button and then add it again with + button.

    Some macOS versions require that you add Loupedeck in the Automation settings (System Settings -> Privacy & Security -> Automation). Check to make sure that the System Event box is checked under Installer.