Loupedeck User Support

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Loupedeck User Support

F.A.Q. & Support

F.A.Q. & Support

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F.A.Q.

Move to Next/Previous photo not working

NEW - Arrow key actions not working correctly (5.6)

My Loupedeck can’t connect

How can I use the 5.1. release with Loupedeck + or original?

Loupedeck software flagged by Antivirus program during installation

Export and import profile(s) for Loupedeck Original

Where are Loupedeck profiles stored on computer?

How to restart Loupedeck?

How can I collect Loupedeck logs for a Bug report?

Are Loupedeck consoles compatible with M1 Macs?

I am using macOS, and some of the buttons and dials on my Loupedeck console are not responding. How can I fix this?

I am using Windows, and some of the buttons and dials on my Loupedeck console are not responding

Warning (icon), Action Not Available

How to import a custom profile?

How can I re-install Loupedeck software?

How can I completely uninstall Loupedeck software and related files from my computer?

Where to find currently used Loupedeck software and firmware version?

How to downgrade Loupedeck software correctly?

How to set correct permissions in Loupedeck folder - MacOS?

Loupedeck app closes immediately when launched from the Dock on Mac

How do I enable Keyboard Modifiers on Loupedeck devices?

Loupedeck application is blank and unresponsive.

My Loupedeck console is partially or completely blank when connected to my computer

I installed the Loupedeck Software, now Error 0x80070642 is appearing.

Error 0x80070643 is appearing after Loupedeck Software Installation

Loupedeck Recovery Tool window frequently pops up, how can I fix it?

Why is there LD_Drive message popping up when I connect Loupedeck CT to my computer?

How to switch on/off action Overlays on screen?

Reset Loupedeck Original back to factory mapping

How to Use Loupedeck console with Wacom - tablet

How do I change the language of the Loupedeck software?

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Photo Editing Software Plugins

Lightroom encountered user permissions issues. How to fix it on Mac?

Changing keyboard shortcuts in Capture one?

Which Lightroom is supported?

Loupedeck console isn’t working in Lightroom 6.

Lightroom 11 support status

Photoshop User Actions are not appearing in the Loupedeck app

Loupedeck is not working in Lightroom

Masking (workspace) is empty

How to upgrade older (macOS) Capture One profile to include new API actions.

Lightroom Classic is lagging when editing with Loupedeck

The dials on my Loupedeck console are not working

Loupedeck console isn’t working in Photoshop 2021/2022

Loupedeck plugin remains disconnected after the latest Photoshop update

The Loupedeck Plugin is performing shutdown task, what can I do?

My Loupedeck does not work in Adobe Camera Raw

Some of the buttons on my Loupedeck are not responding when pressed (using MacOS).

An Internal Error message is appearing, learn what to do

My Develop presets are not appearing in the Loupedeck App. How do I fix this?

Capture One (win) fix for non-working buttons / dials

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Video Editing Software Plugins

Loupedeck responds with delay in Final Cut Pro

Using Loupedeck in Premiere Pro 15.4 on M1 Mac

Loupedeck not available as control surface in Premiere Pro

I have added Loupedeck as control surface in Premiere Pro but Loupedeck doesn't work

"Run Script Error" messages popping up on older Premiere Pro versions

Final Cut Pro Color Wheels are not working.

The Final Cut Pro Command Sets folder is missing

Loupedeck doesn't respond in After Effects

Premiere Pro .dll file is missing, what do I do?

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Audio Editing & MIDI Plugins

Troubleshooting: MIDI Dial Adjustment does not move as expected

Windows Audio Control/Missing Audio Pages

Adobe Audition - Troubleshooting: I see multiple devices in the control surface options

Ableton Live - Troubleshooting: Dynamic pages are not working

Ableton Live 11 - Troubleshooting: winerror 10035

My Loupedeck console isn’t working in Adobe Audition

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Streaming Plugins

Cannot connect to OBS

OBS Studio: Sources and Scenes are not listed in Loupedeck app

Streamlabs: Scenes and sources are not listed in Loupedeck app - Windows

Twitch Connectivity Troubleshooting

Loupedeck could not connect to Streamlabs

How to create your own iconpack

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Firmware & Connectivity Issues

Windows 11 Build 22598 System Crashing Green Screen usbaudio.sys

Find out which COM port is used by Loupedeck Software on Windows

How to allow Loupedeck through Firewall on Windows?

Firmware 0.2.5 troubleshooting

SDK Plugin Tools

Development Instructions

Loupedeck Plugin SDK tool for Windows

Loupedeck Plugin SDK tool for MacOS

Troubleshooting Error Messages

Login Failed Error

We are sorry, something went wrong message in Loupedeck application

One or more plugins were not loaded