Loupedeck User Support

Back to home

Loupedeck User Support

F.A.Q. & Support

F.A.Q. & Support

Need help? Look no further!

Troubleshooting & Error Messages

How to Resolve Issues After Installing Loupedeck 5.9.1 Over Version 6.0

Troubleshooting: How to keep using Options+ with Loupedeck 5.9.1

How to Downgrade Loupedeck Software from Version 6.0 to 5.9.1

What to do if my Loupedeck can’t connect?

I got a "We are sorry, something went wrong" message, what to do?

Loupedeck Recovery Tool window frequently pops up, how can I fix it?

Error 0x80070643 appearing after Loupedeck software installation

I installed the Loupedeck Software, now Error 0x80070642 is appearing.

What to do if I get "Login Failed" Error?

What to do if "One or more plugins were not loaded" message appeared in Loupedeck Software?

Loupedeck software flagged by Antivirus program during installation

I am using macOS, and some of the buttons and dials on my Loupedeck console are not responding. How can I fix this?

I am using Windows, and some of the buttons and dials on my Loupedeck console are not responding

Loupedeck app closes immediately when launched from the Dock (macOS only)

Loupedeck application is blank and unresponsive.

Creating Multi Action (Macro) crashes the Loupedeck app

See more

F.A.Q.

How can I use the 5.1. release with Loupedeck Original?

Export and import profile(s) for Loupedeck Original

Where are Loupedeck profiles stored on computer?

How to restart Loupedeck?

How can I collect Loupedeck logs for a Bug report?

Are Loupedeck consoles compatible with M1 and M2 Macs?

Warning (icon), Action Not Available

How to import a custom profile?

How can I re-install Loupedeck software?

How can I completely uninstall Loupedeck software and related files from my computer?

Where to find currently used Loupedeck software and firmware version?

How to downgrade Loupedeck software correctly?

How to set correct permissions in Loupedeck folder - macOS?

Why is there LD_Drive message popping up when I connect Loupedeck CT to my computer?

How to switch on/off action Overlays on screen?

Reset Loupedeck Original back to factory mapping

How do I change the language of the Loupedeck software?

See more

Photo Editing Software Plugins

Lightroom Classic: Masking (workspace) is empty

Loupedeck is not working in Photoshop

Lightroom encountered user permissions issues. How to fix it on Mac?

Changing keyboard shortcuts in Capture one?

Which Lightroom is supported?

Loupedeck console isn’t working in Lightroom 6.

Photoshop User Actions are not appearing in the Loupedeck app

Loupedeck is not working in Lightroom

Lightroom Classic is lagging when editing with Loupedeck

The Loupedeck Plugin is performing shutdown task, what can I do?

My Develop presets are not appearing in the Loupedeck App. How do I fix this?

Some of the buttons/dials are not working in Capture One (Windows only)

How can I use Adobe Photoshop Beta or Prerelease software version with Loupedeck?

Temporarily suspending support for the Camera Raw feature in the Photoshop plugin

See more

Video Editing Software Plugins

Loupedeck responds with delay in Final Cut Pro

Loupedeck is not available as control surface in Premiere Pro

I added Loupedeck as control surface in Premiere Pro but Loupedeck doesn't work

"Run Script Error" messages popping up on older Premiere Pro versions

Final Cut Pro Color Wheels are not working.

The ‘Command Sets’ folder is missing in Final Cut Pro

Loupedeck is not responding in After Effects

Final Cut Pro - Discontinuation of Plugin Support

See more

Audio Editing & MIDI Plugins

Troubleshooting: MIDI Dial Adjustment does not move as expected

Windows Audio Control/Missing Audio Pages

Ableton Live 11 - Troubleshooting: winerror 10035

My Loupedeck console isn’t working in Adobe Audition

Streaming Plugins

Cannot connect to OBS

OBS Studio: Sources and Scenes are not listed in Loupedeck app

Streamlabs: Scenes and sources are not listed in Loupedeck app

Twitch Connectivity Troubleshooting

Loupedeck could not connect to Streamlabs Desktop

How to create your own iconpack

See more

Firmware & Connectivity Issues

How to Determine Which COM Port the Loupedeck Software is Using on Windows

How to Allow Loupedeck Through the Firewall on Windows

Firmware Update Troubleshooting Guide

SDK Plugin Tools

Development Instructions

Loupedeck Plugin SDK tool for Windows

Loupedeck Plugin SDK tool for macOS