My Loupedeck can’t connect

Connectivity issues include situations when connected device is either completely blank and / or the HOME button is temporarily lit and / or there are Loupedeck logos on the touch screen for a couple of seconds, before the device goes blank again.


Are there any lights on the device?


  • Use a different USB port, or USB hub.

  • Connect the device directly to the computer if possible.

  • Try connecting Loupedeck with another USB cable (any USB 2.0 or higher cable, no longer than 5 meters).

  • If possible, try connecting Loupedeck to another computer that also has Loupedeck software installed.


  • Please check that Loupedeck software is running.

  • If Loupedeck software is already running, please restart the software while having the device connected.

  • If Loupedeck software restart does not help, restart your computer while having Loupedeck device connected.

  • Connect the device to a different USB port, or USB hub

  • If using any VPN software, switch it off to see if it is causing this behaviour (this can be the case with devices running older firmware versions).

  • Temporarily turn off your firewall or any antivirus software to see if it is causing this behaviour.


OS Based Troubleshooting Tips


Devices running older firmware version:

  • Open Device Manager.

  • Expand Network Adapters and locate Remote Compatible Device listed there.

  • Right-click on it and make sure it is enabled.

Devices running newer firmware version

  • Open Device Manager.

  • Expand Ports menu and locate USB serial device (COMx).

  • Right-click on it and make sure it is enabled.

Additional tips

  • Open Device Manager

  • Click on View tab at the top

  • Select Devices by container

  • Expand Loupedeck CT / Loupedeck Live

  • Right-click on each device listed there and disable them.

  • Right-click on each device listed again and enable them.

  • Restart your PC.


  • Open Search
  • Search gpedit and select Edit Group policy (Control panel)
  • Select Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options
  • Find System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing status
  • If Enabled, please Disable this
  • Reboot your PC

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  • Open System Preferences.

  • Click on Network.

  • See if Loupedeck is listed among devices.

  • If it is not there, please add it manually with + sign.

Additional tips

  • Click on the small Loupedeck icon at the top menu bar

  • Select Troubleshooter.

  • In the next window, click on Reset Network Adapters.

  • Reboot your Mac while having the device connected.