Firmware 0.2.5 troubleshooting

Did you get an unexpected prompt to update you firmware? Don't worry!

The firmware version 0.2.5 changes the way Loupedeck CT / Live creates a connection with your computer. It will no longer be a network device, but it will use serial communication for sending data between your computer and the device.

The aim of this firmware update is eliminating any outstanding connectivity issues and allow Loupedeck users to use our devices together with any VPN software.

To be able to update the firmware, please make sure to run Loupedeck software 4.3 or later you can find them here:

Download the latest Loupedeck installer

If you do not see a pop-up window with Firmware update instructions right away, please unplug your device and close Loupedeck app. Then open Loupedeck app and plug the device back in. This will trigger the firmware update process.

Once the update is completed, you will see Loupedeck device listed differently on your computer:

Windows

Open Device manager
Expand the Ports menu
Loupedeck device is listed as USB Serial Device

Mac

Open System information (Top left Apple logo -> About this Mac -> System Report)
Loupedeck device is listed under USB Device Tree menu

Please note that it can take several attempts to successfully complete the update. If the first attempts are not successful, please restart Loupedeck and try it again.

Reverting the firmware update

If you are unable to update Loupedeck software due to not meeting the System requirements and your firmware has already been updated, or you wish to use older Loupedeck software, we recommend to revert the firmware version and maintain the Network connection protocol.

This can be done by pressing the first and the last round button for 10 seconds on both Loupedeck Live and Loupedeck CT.

If you experience any issue with this firmware update, please contact our support team via this link.