Many issues can be solved by Loupedeck software re-install, followed by a system reboot.
Please note you will not lose any customised settings by re-installing Loupedeck software. Find out more about where Loupedeck profiles are located on your computer here.
Re-installing Loupedeck software on Windows
- Stop Loupedeck software (click in the System tray, right-click on Loupedeck icon and select to Stop Loupedeck)
- In the Start menu, search for "Add or remove programs"
- Locate Loupedeck and uninstall it
- Once the software is uninstalled, please download the latest version again from this link
- Run the installer
- Once Loupedeck software installation is completed, please reboot your computer
Re-installing Loupedeck software on Mac
- Download Loupedeck latest software version
- Make sure all editing apps and other programmes are closed for the next steps
- Run Loupedeck installer
- Once Loupedeck software installation is completed, please reboot your computer