I got a "We are sorry, something went wrong" message, what to do?

If Loupedeck application becomes unresponsive and you see an error message displayed in the interface, please follow the troubleshooting tips below.

First Aid

1. Close down Loupedeck application (Newly known as Logi Plugin Service)
2. Restart Logi Plugin Service

If the issue persists, please re-install Loupedeck software:

• Download Loupedeck latest software version
• Make sure all editing apps and other programmes are closed for the next steps
• Run Loupedeck installer
• Once Loupedeck software installation is completed, please reboot your computer