How can I collect Loupedeck logs for a Bug report?

Loupedeck logs can help us identify the cause of reported behaviour and to provide more specific troubleshooting tips.

If we identify the reported behaviour as a bug, the issue will be documented in our system and it will be fixed in our future software releases.

 

WINDOWS

  • Right-click on the Loupedeck icon in the System tray .
  • Click on Troubleshooter – this will open a new Troubleshooter window.
  • Within the Logs collection tab, click the Start logs collection
  • This will restart Loupedeck and it might take few seconds.
  • When Loupedeck is restarted, proceed with steps that result in the reported behaviour.
  • Note these steps for the bug report.
  • Once the issue is present, stop logs collection by clicking the Stop logs collection button in the Troubleshooter window.
  • A ZIP file will be created on the desktop.
  • Please send us the ZIP file, together with the steps leading to the reported behaviour.

 


 

MACOS

  • Click on the small Loupedeck icon at the top menu bar.
  • Select Help -> Troubleshooter.
  • Click the Restart Loupedeck with logging item.
  • This will restart Loupedeck and it might take few seconds.
  • When Loupedeck is restarted, proceed with steps that result in the reported behaviour.
  • Note these steps for the bug report.
  • Once the issue is present, stop logs collection by clicking on the Loupedeck icon at the top menu bar and select Quit.
  • A ZIP file will be created on the desktop.