How can I collect Loupedeck logs for a Bug report?

Loupedeck logs can help us identify the cause of reported behaviour and to provide more specific troubleshooting tips.

If we identify the reported behaviour as a bug, the issue will be documented in our system and it will be fixed in our future software releases.

WINDOWS

• Right-click on the Loupedeck icon in the System tray .
• Click on Troubleshooter – this will open a new Troubleshooter window.
• Within the Logs collection tab, click the Start logs collection
• This will restart Loupedeck and it might take few seconds.
• When Loupedeck is restarted, proceed with steps that result in the reported behaviour.
• Note these steps for the bug report.
• Once the issue is present, stop logs collection by clicking the Stop logs collection button in the Troubleshooter window.
• A ZIP file will be created on the desktop.
• Please send us the ZIP file, together with the steps leading to the reported behaviour.

If you have troubles creating logs with the above mentioned method, or you need to collect logs from the installation process, please use our standalone Loupedeck Log Collector instead.

macOS

• Click on the small Loupedeck icon at the top menu bar.
• Select Troubleshooter.
• Click the Restart Loupedeck with logging item.
• This will restart Loupedeck and it might take few seconds.
• When Loupedeck is restarted, proceed with steps that result in the reported behaviour.
• Note these steps for the bug report.
• Once the issue is present, stop logs collection by clicking on the Loupedeck icon at the top menu bar and force quiting the Loupedeck by pressing the Stop Loupedeck option.
• A ZIP file will be created on the desktop.