Loupedeck logs can help us identify the cause of reported behaviour and to provide more specific troubleshooting tips.
If we identify the reported behaviour as a bug, the issue will be documented in our system and it will be fixed in our future software releases.
WINDOWS
- Right-click on the Loupedeck icon in the System tray .
- Click on Troubleshooter – this will open a new Troubleshooter window.
- Within the Logs collection tab, click the Start logs collection
- This will restart Loupedeck and it might take few seconds.
- When Loupedeck is restarted, proceed with steps that result in the reported behaviour.
- Note these steps for the bug report.
- Once the issue is present, stop logs collection by clicking the Stop logs collection button in the Troubleshooter window.
- A ZIP file will be created on the desktop.
- Please send us the ZIP file, together with the steps leading to the reported behaviour.
MACOS
- Click on the small Loupedeck icon at the top menu bar.
- Select Help -> Troubleshooter.
- Click the Restart Loupedeck with logging item.
- This will restart Loupedeck and it might take few seconds.
- When Loupedeck is restarted, proceed with steps that result in the reported behaviour.
- Note these steps for the bug report.
- Once the issue is present, stop logs collection by clicking on the Loupedeck icon at the top menu bar and force quiting the Loupedeck by pressing the Stop Loupedeck option.
- A ZIP file will be created on the desktop.
If a ZIP file has not been created on the desktop, it can be found in this location: Users/<YourUsername>/.local/share/Loupedeck/Logs/
💡 Please note the .local folder is hidden and you need to press "cmd + shift + dot" to see it.