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F.A.Q. & Support
Need help? Look no further!
Troubleshooting & Error Messages
- How to Restore Missing Actions or Icons for Multi-action and Keyboard Shortcut Actions
- How to Resolve Issues After Installing Loupedeck 5.9.1 Over Version 6.0.x
- Premiere Pro Plugin Access in Loupedeck 6.0.x
- How to restore profiles from backups?
- Troubleshooting: How to keep using Options+ with Loupedeck 5.9.1
- Troubleshooting: Ableton Live is not working with 6.0.1 or later
- How to Downgrade Loupedeck Software from Version 6.0.x to 5.9.1
- What to do if my Loupedeck can’t connect?
- I got a "We are sorry, something went wrong" message, what to do?
- Error 0x80070643 appearing after Loupedeck software installation
- I installed the Loupedeck Software, now Error 0x80070642 is appearing.
- What to do if I get "Login Failed" Error?
- What to do if "One or more plugins were not loaded" message appeared in Loupedeck Software?
- Loupedeck software flagged by Antivirus program during installation
- I am using macOS, and some of the buttons and dials on my Loupedeck console are not responding. How can I fix this?
- I am using Windows, and some of the buttons and dials on my Loupedeck console are not responding
- Loupedeck app closes immediately when launched from the Dock (macOS only)
- Creating Multi Action (Macro) crashes the Loupedeck app
F.A.Q.
- Final Cut Pro plugin by Logitech: Installation, Support, and Troubleshooting
- How can I use the 5.1. release with Loupedeck Original?
- Export and import profile(s) for Loupedeck Original
- Where are Loupedeck profiles stored on computer?
- How to restart Loupedeck?
- How can I collect Loupedeck logs for a Bug report?
- Are Loupedeck consoles compatible with M1 and M2 Macs?
- Warning (icon), Action Not Available
- How to import a custom profile?
- How can I re-install Loupedeck software?
- How can I completely uninstall Loupedeck software and related files from my computer?
- Where to find currently used Loupedeck software and firmware version?
- Can I connect Loupedeck CT to my computer using Bluetooth?
- How to set correct permissions in Loupedeck folder - macOS?
- I am using macOS, and noticed my internet speed is slow when using Loupedeck. How do I fix this?
- Why is there LD_Drive message popping up when I connect Loupedeck CT to my computer?
- How to switch on/off action Overlays on screen?
- Reset Loupedeck Original back to factory mapping
- Adding An Application (support into Loupedeck System)
- How do I change the language of the Loupedeck software?
Photo Editing Software Plugins
- Some of the buttons/dials are not working in Capture One (Windows only)
- How can I use Adobe Photoshop Beta or Prerelease software version with Loupedeck?
- Temporarily suspending support for the Camera Raw feature in the Photoshop plugin
- Loupedeck console isn’t working in Lightroom 6.
- My Develop presets are not appearing in the Loupedeck App. How do I fix this?
- The Loupedeck Plugin is performing shutdown task, what can I do?
- Loupedeck is not working in Photoshop
- Photoshop User Actions are not appearing in the Loupedeck app
- Loupedeck is not working in Lightroom
- Which Lightroom is supported?
- Lightroom Classic is lagging when editing with Loupedeck
- Changing keyboard shortcuts in Capture one?
- Lightroom Classic: Masking (workspace) is empty
- Lightroom encountered user permissions issues. How to fix it on Mac?
Video Editing Software Plugins
- Loupedeck is not available as control surface in Premiere Pro
- I added Loupedeck as control surface in Premiere Pro but Loupedeck doesn't work
- "Run Script Error" messages popping up on older Premiere Pro versions
- Final Cut Pro Color Wheels are not working.
- The ‘Command Sets’ folder is missing in Final Cut Pro
- Loupedeck is not responding in After Effects
- Final Cut Pro - Discontinuation of Plugin Support
- Loupedeck responds with delay in Final Cut Pro
Audio Editing & MIDI Plugins
- Troubleshooting: MIDI Dial Adjustment does not move as expected
- Windows Audio Control/Missing Audio Pages
- Adobe Audition - Troubleshooting: I see multiple devices in the control surface options
- Ableton Live - Troubleshooting: Dynamic pages are not working
- Ableton Live 11 - Troubleshooting: winerror 10035
- My Loupedeck console isn’t working in Adobe Audition
Streaming Plugins
- OBS Studio: Sources and Scenes are not listed in Loupedeck app
- Streamlabs: Scenes and sources are not listed in Loupedeck app
- Twitch Connectivity Troubleshooting
- Loupedeck could not connect to Streamlabs Desktop
- How to create your own iconpack
- Using Loupedeck with OBS Studio 28
- Cannot connect to OBS